2018届校园招聘(080)之— 联想公司2018届春季校园招聘
2018-05-15    类别:招生就业    发布人:王鑫鑫

 

 

所有岗位简历投递邮箱mscc_hr@lenovo.com

联系电话181 0102 0756 蒋HR

岗位一:英文驻场工程师

招聘人数30+人

工作职责:

1) 为美国、欧洲、亚太等国家英文终端用户提供有效的桌面IT技术电话支持;

2) 提供基础电话技术支持,包括笔记本,台式电脑,掌上电脑,打印机等硬件问题,及Window操作系统,Office及其他软件问题;

3) 用远程连接工具和纠正措施为终端用户诊断潜在问题和提供解决方案;

4) 回答终端用户关于桌面IT安装、操作、配置、自定义和指定产品的基本问题;

5) 确保客户对电话支持的满意度,或确保向客户提供备用的问题解决方案;

6) 将超越技术能力范围的疑难问题及时分配至现场支持技术人员,并全程跟踪处理进度;

7) 确保与管理和技术支持团队成员的有效沟通;

8) 遇到工作冲突,客户投诉时及时升级通知直接上级或事件经理;

技能要求:

1) 本科或同等学历以上;

2) 英语听说读写流利,有英语6级以上证书者优先;

3) 具备良好的桌面IT知识背景者优先(操作系统、应用软件、网络和IT基础设施);

4) 擅长解决故障诊断问题;

5) 具备良好沟通技巧及客户服务意识;

Job Responsibilities:

1.For the United States, Europe, Asia Pacific and other countries in English end users to provide effective desktop IT phone support.

2. Provide basic technical support, including laptops, desktop computers, handheld computers, printers and other hardware issues, as well as Window operating system, Office and other software issues.

3. Using remote connection tools and corrective actions to diagnose potential problems and provide solutions for end users.

4. Answering the basic questions of the end user about desktop IT installation, operation, configuration, custom and the designated products.

5. Ensure customer satisfaction with the phone support, or to ensure that the customer to provide backup solutions.

6. Timely distribution of difficult issues beyond the scope of technical capabilities to the field to support the technical staff, and track the progress of the whole process.

7. Ensure effective communication with management and technical support team members.

8. Inform the superior or the event manager in time when working conflict and customer complain.

 

skills requirements:

1.College degree or equivalent.

2. Fluent in English listening, speaking, reading and writing, with the certificate of English level 6 or above is preferred.

3. Good desktop IT knowledge background is preferred (operating system, application software, network and IT infrastructure).

4. Good at solving the problem of fault diagnosis.

5. Good communication skills and customer service awareness.

 

岗位二:高潜管培生(PM方向)

招聘人数20人+

Position Description:

【工作职责】:

1)  运维外包项目(桌面、网络、机房)的交付管理,为项目质量、成本负责;

2)  负责项目的设计、迁移、运营和团队建设;

3)  以专业建立并维护项目客户的关系

4)  负责客户的持续经营

Position Requirements:

【专业能力需求】:

1)  有良好的项目管理基础,善于组织、计划、实施;

2)  对IT运维管理有较深理解,明晰方案对客户的价值与痛点需求的满足;

3)  能快速取得客户信任并获取项目必须资源;

4)  有一定业务拓展能力

5)  PMP、ITIL认证优先

【基础能力要求】:

1)  责任心与进取心,沟通与协调能力;

2)  强烈的结果导向和赢得心态(对于当前在工作候选人,历往业绩应属优良);

3)  有较强的学习、总结、计划的能力;

4)  有较好的Team Working 合作意识;

5)  有较好的Networking,能为客户的整体需求整合内外部多种资源并营造多赢的环境;

工作地点:

北京上海、广州深圳、佛山、杭州、合肥。

 

联想公司期待您的加入~